Refund & Cancellation Policy

1. Visa Assistance and Documentation Services

Eshaare Tours charges professional service fees for work including consultation, documentation review, application preparation, form completion, itinerary preparation, appointment assistance and related services.

Once Eshaare Tours has commenced substantive work on a customer's case, the applicable professional service fee may become non-refundable.

This applies even if the customer later:

• Cancels the application / Fails to submit the application
• Changes their travel plans / destination / Decides not to travel
• Fails to attend an appointment / Withdraws an application
• Receives a visa refusal

2. Visa Refusals

Visa issuance is exclusively controlled by the relevant embassy, consulate, immigration authority or other competent authority.

A visa refusal does not automatically entitle the customer to a refund of Eshaare Tours' service fee, because the professional services may already have been performed.

3. Government, Embassy and Visa Centre Fees

Fees paid to third parties such as:

• Embassies / Consulates / Immigration authorities
• VFS Global / BLS International / TLScontact / Other visa application centres

are subject to the rules of the organisation receiving the payment and are generally outside the control of Eshaare Tours. Where those organisations classify a fee as non-refundable, Eshaare Tours cannot refund that amount.

4. Appointment Assistance

Fees for appointment-related assistance may become non-refundable once appointment-search, monitoring, coordination or booking work has commenced.

Appointment availability cannot be guaranteed.

Failure to obtain a customer's preferred appointment date does not automatically create a refund entitlement where the agreed appointment-assistance service has already been performed.

5. Flight Tickets

Flight-ticket refunds, cancellations and changes are subject to the airline's fare rules. Depending on the fare purchased, a ticket may be:

• Refundable / Partially refundable
• Non-refundable
• Changeable with a fee / Non-changeable

Any applicable airline cancellation penalties, fare differences, supplier charges and Eshaare service charges will be deducted from an eligible refund.

6. Hotel Reservations

Hotel cancellations are subject to the cancellation terms attached to the specific reservation. Depending on the rate booked, a reservation may be:

• Free cancellation before a stated deadline
• Partially refundable
• Non-refundable

Cancellation charges imposed by the hotel or booking supplier will apply.

7. Tour Packages

Tour and holiday package cancellation conditions may depend on hotels, airlines, transport providers, attractions, destination management companies, tour operators, and other suppliers.

The specific quotation, invoice or booking confirmation may contain additional cancellation conditions.

Where supplier services have already been confirmed or paid, the corresponding amount may be non-refundable.

8. Travel Insurance

Travel insurance premiums and cancellations are subject to the terms of the relevant insurer. Eshaare Tours cannot override an insurer's refund or cancellation conditions.

9. Customer-Initiated Cancellation

Customers who wish to cancel a service should contact Eshaare Tours as soon as possible through an official communication channel.

Cancellation becomes effective once it has been received and acknowledged by Eshaare Tours.

Simply failing to respond, failing to provide documents or failing to attend an appointment does not constitute a valid cancellation request.

10. Services Already Performed

Amounts relating to services already completed or substantially commenced are generally non-refundable to the extent permitted by applicable law. This includes:

• Consultations or document reviews completed
• Forms, applications, cover letters or itineraries prepared
• Appointment work commenced
• Supplier bookings processed / Administrative work completed

11. Duplicate or Incorrect Payments

If a customer believes that they have made a duplicate or incorrect payment, or a payment for the wrong invoice, they should contact Eshaare Tours promptly with the transaction details.

Verified duplicate or erroneous payments will be reviewed and, where appropriate, corrected or refunded.

12. Refund Processing

Where a refund is approved, it may be reduced by applicable supplier cancellation charges, airline/hotel penalties, government charges, payment-processing charges, and administrative or contractual charges.

The refund will generally be made using an appropriate available payment method, subject to provider and banking procedures.

13. Processing Time

Refund processing times can vary depending on the airline, hotel, travel supplier, payment provider, bank, and card network. Third-party processing times are outside Eshaare Tours' direct control.

14. Unused Services

A customer is not automatically entitled to a refund for voluntarily unused services after a trip or service has commenced. This includes situations where the customer chooses not to use a confirmed hotel, transfer, tour, attraction, flight sector, or other travel component.

Any refund will depend on the supplier's applicable conditions.

15. Force Majeure and Supplier Cancellations

Where a service is cancelled due to events outside the reasonable control of Eshaare Tours, any refund or credit will depend on amounts recoverable from the relevant suppliers and applicable law.

Such circumstances may include natural disasters, war, government restrictions, border closures, strikes, severe weather, public-health emergencies, airline cancellations, embassy closures, or other extraordinary circumstances.

16. Chargebacks

Customers should contact Eshaare Tours first if they believe there is an error with a transaction. Submitting an unjustified or fraudulent payment chargeback after services have been supplied may result in Eshaare Tours providing the relevant booking, communication, payment and service records to the payment provider or financial institution handling the dispute.

17. Policy Acceptance

Payment to Eshaare Tours constitutes acknowledgement of the terms associated with the applicable service, including this Refund & Cancellation Policy.

18. Contact Us

For cancellation or refund enquiries, please contact:

Eshaare Tours FZE LLC
United Arab Emirates
Email: info@eshaareuae.com